F.A.Q
Find answers to commonly asked questions here! If you don't see your question, you can poke me at hello@whimsicult.com.
If you have an order-related inquiry, please use the contact form.
Delivery
When will I get my order?
Typically, it takes 3-7 days to fulfill an order, which is then shipped out. Estimated shipping times can be viewed at checkout, but generally looks like this, give or take:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where will my order ship from?
I work with an on-demand order fulfillment company that has facilities worldwide! Your order will usually ship from a facility closest to you, but in some cases, depending on the item, it may ship from another location. Possibly another planet. The underworld?
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country, so please check in with your local customs office directly to see if they apply duties and taxes to your purchases. Surprise charges are never fun!
My order should be here, but I don't have it. What should I do?
Before reaching out, please try the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they're holding your package hostage
- Stop by your neighbors in case the courier decided they were the chosen one(s)
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, use the contact form for the quickest resolution.
Orders
How are your items made?
I work with a print-on-demand company! Because I am just a smol artist with no equipment other than my computer and drawing tablet, this fulfillment method has allowed me to bring my creations to life in the form of cozy apparel, home goodies, and more.
How do I track my order?
You'll receive a tracking link via email when your order is unleashed from the depths of production!
I received a wrong/damaged item. What do I do?
I'm so sorry if this happened to you! Luckily, a remedy exists for this unfortunate occurrence. Use this contact form (which can also be accessed from the site footer) and fill out your order information, including photos of the item in question, as soon as possible. From there, a resolution will be provided!
Products
What is the difference between DTG and DTF printing?
DTG (direct-to-garment) printing is the method I use for all of my t-shirts. It's soft, lightweight, breathable, and uses water-based inks! The prints feel more embedded in the fabric as the inks are jetted into it, and works best on 100% cotton apparel. I chose this method for my shirts, as DTF felt too heavy for them.
DTF (direct-to-film) printing is the method I use for my sweaters and hoodies. My art is printed onto a special transfer film using water-based inks, coated with adhesive powder, and heat-pressed onto the apparel. I chose this method for heavier, mixed-material items for better durability and vibrancy! These prints are less breathable and feel more solid compared to DTG, but turn out way better on this apparel than DTG would.
How do I care for my apparel?
I include care instructions for each piece of apparel underneath the description in a dropdown tab! That way, you can easily find those specific instructions at any time.